Technical Skills & Tools I use Everyday

I lead cross-functional onboarding for enterprise software platforms.

I manage and customize CRM tools to enhance customer success workflows and drive retention.

I coordinate and execute time-sensitive deployments with a strong focus on minimizing client impact.

I design and deliver engaging training sessions to help clients confidently adopt new platforms.

I assist with planning and verifying API connections between third-party tools and internal systems.

I offer thoughtful, fast technical support across platforms and user levels.

I write user-friendly guides that help clients and teams understand complex systems.

I respond to help desk tickets with empathy, urgency, and precision.

I build intuitive, responsive interfaces using HTML, CSS, and JavaScript—blending design and functionality for seamless user experiences.

I test features from the user’s perspective to ensure smooth, bug-free rollouts.

I handle escalations with care, clarity, and client satisfaction in mind.

I use Adobe tools for design assets, training docs, and custom client visuals.